The Tunisian government continues its administration modernization program, which foresees the simplification of about 2,250 administrative procedures between 2025 and 2027. According to the General Directorate of Reforms and Prospective Administrative Studies, under the Presidency of the Government, the program’s progress rate reaches nearly 70%.
These details appear in a written reply to a question by Deputy Mariem Cherif, published Monday, October 19, 2026 on the official site of the Assembly of the Representatives of the People (ARP). The question concerned the government’s vision regarding legislative reforms, improving the living conditions of Tunisians, and the modernization of the state.
The essentials
- 2,250 administrative procedures covered by the 2025-2027 program, with an announced progress of 70%.
- 80% of procedures targeted for full or partial digitization.
- 34 digital service houses established in 2026 across 21 governorates, to meet the needs of more than 900,000 citizens.
- 68 new installations or transformations scheduled between 2027 and 2030, at a rate of 17 per year.
- 10 simplified administrative pathways, while three others have been redesigned in the social domain.
Towards digitizing 80% of administrative procedures
According to the General Directorate, the government intends to digitize, fully or partially, nearly 80% of the procedures covered by its simplification program.
This orientation aims to reduce the complexity of procedures, improve the quality of public services and facilitate their accessibility for citizens and businesses.
Digitization thus constitutes one of the main axes of the ongoing administrative modernization projects.
68 digital service houses planned between 2027 and 2030
The government also plans to progressively extend the network of digital service houses, especially in municipalities where the geographic coverage of priority administrative services remains insufficient.
The program announced for the period 2027-2030 calls for 68 digital service houses, at a pace of 17 structures per year, distributed as follows :
- Creation of 12 new digital service houses each year.
- Transformation of 5 multi-service administrative houses into digital structures each year.
The General Directorate notes that 34 digital service houses were established in 2026, spread across 21 governorates. These structures are intended to meet the needs of more than 900,000 citizens.
The objective is especially to bring public services closer to residents and to limit the travel necessary to complete administrative formalities.
A national platform to centralize procedures
Meanwhile, the General Directorate indicates that a national platform for administrative procedures has been developed to provide a single access point to information relating to the steps required by the different public bodies.
This platform should notably allow users to consult procedures, download the forms and documents required, and be guided to the available digital services or to the nearest administration, thanks to geolocation features.
It also provides digital spaces for ministries, allowing them to manage, update, validate and publish procedures under their competencies.
A reform based on Life Events
The government also continues its administrative simplification project based on the so-called Life Events Approach.
According to the official response, this approach has already allowed the simplification of ten administrative routes for citizens and businesses, as well as redesigning three additional routes in the social sector.
Significant progress is also reported in the simplification and digitization of procedures related to school enrollment, social security, social aid, access to care and driving a vehicle.
The government plans to continue the progressive extension of this approach in 2027 to cover four Life Events affecting citizens and businesses.
What is the Life Events Approach?
This method consists of organizing administrative services around the concrete needs of citizens and businesses, rather than according to the traditional distribution of competencies among administrations.
For example, a process related to a child’s schooling or to starting a business may require the intervention of several public bodies.
The Life Events Approach seeks to coordinate these different interventions within a coherent pathway, ideally accessible from a single interface.
The aim is to reduce repetitive procedures, travel between administrations and the multiplication of interlocutors.
The disclosed figures reflect the progress announced for reform programs. They do not, on their own, allow measuring the actual reductions in administrative delays or the level of user satisfaction.
