Booking an appointment to request or collect a passport, a national identity card, or bulletin No. 3 without having to go first to the counter: this is one of the digital services the Ministry of the Interior is preparing for 2027.
The announcement is concrete, but it does not mean that all of these documents will be issued entirely remotely. And contrary to what one might think, the request for bulletin No. 3 can already be made online.
At the origin of these clarifications: an intervention by Colonel-Major Mohamed Mansar, Director of the Office of Relations with Citizens at the Ministry of the Interior, on the air of the National Radio, reported Saturday, November 14, 2026. The official presents a program aimed at simplifying formalities and improving the reception of users.
The essentials
For 2027: an online appointment service is announced for procedures relating to the national identity card, the passport and bulletin No. 3.
Already available: Bulletin No. 3 can be requested remotely on a Ministry of the Interior portal, with electronic payment and delivery by Rapid-Poste.
Biometric documents: the projects for biometric identity cards and biometric passports are described as advanced, with no official generalization date announced in this statement.
Not to be confused with: reserving an appointment online does not equal receiving a digital document immediately.
An online appointment before going there: what would that change?
For many Tunisians, an administrative procedure today begins with a very practical question: where to present oneself, at what time and how many trips should be planned? The system envisaged should allow reserving a time slot remotely for formalities related to the Ministry of the Interior.
The project is being prepared with the Ministry of Communications Technologies. Its stated objective is to streamline the relationship between citizens and the services responsible for administrative documents. But neither the exact launch date, nor the address of a future appointment platform, nor its detailed terms of use has been made public in the statements consulted.
Therefore, it would be premature to present this service as already open or to indicate that every request could be made without moving. The modalities for filing the dossier, identity verification, and withdrawal of documents will need to be specified.
Passport and identity card: a step, not a total dematerialization
The announced measure concerns notably the procedures related to the passport and the national identity card. For the user, the potential benefit is to better organize the visit to the competent service: knowing in advance the appointment rather than presenting without any indication of crowding.
Such an evolution does not automatically remove verification of supporting documents, identification of the person, the regulatory fees, or the checks related to the issuance of these documents. No general removal of these steps has been announced.
The administrative forms relating to the identity card and the passport remain available on the official portal of the Ministry of the Interior. For any procedure started before the deployment of the new system, refer to the procedures currently in force.
Bulletin No. 3: an online service already exists
This is the essential distinction of this dossier. Bulletin No. 3, extracted from the criminal record, already has an official online application service. This allows filling out a form on a secure site, paying the fees electronically, and having the document delivered to the recipient by Rapid-Poste.
The portal presents the service as accessible 24 hours a day, 7 days a week, to people meeting the required conditions, notably Tunisian citizens residing in Tunisia or abroad. It also offers remote tracking of a request.
One detail is listed among the conditions: issuance via this channel concerns blank extracts. If the result is not blank, the interested party is invited to contact the competent service to regularize their situation. Fees may include the document fee, postal services and payment charges; their amount depends on the request.
B3: how to request it currently?
1. Access the official portal of the Ministry of the Interior dedicated to bulletin No. 3.
2. Fill in accurately the identification information and the delivery address.
3. Verify the data, then proceed with electronic payment and keep the receipt.
4. Track the status of the file online. The eligible document is delivered by Rapid-Poste to the recipient.
Therefore, the future appointment system should not be presented as the birth of the digital B3: it would complement an offering that already exists, with modalities still to be specified.
Biometric identity card and passport: where do the projects stand?
Mohamed Mansar also indicated that the biometric identity card and passport projects had reached an advanced stage. This is distinct information from the online appointment platform.
A biometric document relies on identification features and specific technical devices. Its introduction may require adapting equipment, the issuing chain, the protection of personal data, and administrative procedures.
At this stage, the statements reported do not specify either a complete timetable for rollout, nor an obligation to immediately replace existing documents, nor the tariffs that would be applied. It should therefore not be announced as a certain generalization of biometric documents as of January 1, 2027.
A platform for complaints and a modernized reception
Beyond appointments, the ministry is preparing for 2027 a platform allowing citizens to electronically submit complaints and grievances. This project aims to facilitate exchanges with the administration, without the detailed procedures or opening date having been specified yet.
The Office of Citizen Relations already relies on the Interior Ministry’s Citizen Space, which, according to its director, hosts around 120,000 visitors per year. This space received on August 7, 2026 the label “Marhaba,” awarded following an assessment of the quality of welcome, the organization of procedures, the premises, and the training of staff.
These efforts aim to improve service quality. However, their concrete results will need to be assessed using simple criteria: waiting times, clarity of formalities, effective access from the regions, and the ability to assist people who are less proficient with digital tools.
What to keep in mind before filing your file
For a passport or a national identity card to be requested soon, no new appointment platform has been announced as operational in the information of November 14. The existing procedures remain the reference.
For bulletin No. 3, however, an official service is already in operation and can prevent a first trip. The citizen simply needs to verify eligibility, the conditions of issuance, and the delivery modalities.
The challenge for 2027 is not to suddenly transform all administrative documents into downloadable files. It is to move toward more organized procedures, with remote appointment booking and more contact tools with the administration. It will be at the moment of their effective opening that users can judge their simplicity.
Also read on Tunisia Digital: our previous feature on the announced digitization of several administrative procedures.
